REFUND POLICY
Fair support for document problems.
Last updated: 31 July 2026
Before purchasing
Review all passenger, passport, route, date and flight details carefully. Flyvoro charges for generating a digital document, not for a flight ticket, reservation or visa decision.
When we can help
If payment succeeds but the paid document cannot be opened or downloaded because of a Flyvoro technical error, contact us within 7 days of payment. We will first try to restore or regenerate the document. If we cannot provide it, we will review the payment for a refund.
When refunds are not normally available
Refunds are not normally provided for a change of travel plans, incorrect information entered by the customer, visa refusal, or an airline schedule or price change. This does not limit rights that cannot be excluded under applicable consumer law.
Requesting support
Email support@flyvoro.com with the email used to sign in, payment date and a short description. Do not send full card details by email.